Trading Terms

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.

Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. 

Payment:

We accept all major credit and debit cards through our secure online server provided by Protx. We are also happy to take your card details over the phone if you prefer.We also accept payment by Cash, Cheques (sent by registered mail) please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s. For Contact details see the Contact Us Page

Packaging:

At Gamekeepers Cottage Gifts, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage will be charged £2.95 for all orders under £45.00 orders over £45.00 will be sent with free postage and packing. Items mailed within the UK will normally be sent first class recorded delivery and insured for £30.00. Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Gamekeepers Cottage Gifts reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas deliveries please see our postage rates page linked to from our home page.

Returns:

If you are not happy with your purchase,you may return it to us within 7 days of invoice and we will make a refund, provided the goods are returned in perfect condition and in their original packaging. Outside of this 7 day period we maybe able offer an exchange or credit note that could be used against a future purchse. Please note we do not offer refunds after the 7 day period has lapsed. We do not refund postage costs or charges in either direction unless an item arrives damaged due to our negligence. Where an order is partialy return we reserve the right to recalculate original shipping costs.